Returns Policy

Welcome to Zoony.net! We aim to provide the best products and services to our customers. Please review our returns policy below to understand how we handle returns, exchanges, and refunds.

1. Overview

At Zoony.net, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the eligibility criteria, process, and conditions for returns, refunds, and exchanges.

2. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • Returns must be initiated within 14 days of the delivery date.
  • Certain products, such as digital downloads, personalized items, or special orders, may not be eligible for returns.

3. Non-Returnable Items

The following items cannot be returned:

  • Digital products, downloadable goods, or software.
  • Custom or personalized orders.
  • Sale items or items marked as “Final Sale.”

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our support team at support@zoony.net with your order number, the reason for the return, and any supporting images if applicable.
  2. Wait for Confirmation: Our team will review your request and respond within 2 business days with further instructions, including a return address.
  3. Ship the Item: Pack the item securely in its original packaging, including all labels, tags, or accessories. Customers are responsible for return shipping costs, which are non-refundable.
  4. Provide Tracking: Once the return is shipped, please provide us with the tracking number to ensure proper tracking and processing.

5. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • In case of a partial refund, you will be notified of the amount refunded and any deductions.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@zoony.net with your order details. Exchanges are subject to stock availability.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then, contact your credit card company as it may take some time before the refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@zoony.net.

8. Shipping Costs

  • Shipping costs for returning items are the responsibility of the customer.
  • In the case of an exchange, the customer is responsible for the shipping costs of the new item.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately at support@zoony.net with photos and order details. We will arrange a return or exchange at no cost to you.

10. Contact Us

If you have any questions about our returns policy, please reach out to our customer service team:

Thank you for shopping with Zoony.net!